All posts by: alshameladmin

Professional Service with Professional Attitude

Dear Alshamel,

We would like to congratulate you on your performance and compliance with the terms and conditions of our existing Purchase Order to provide travel related services.

Your personnel have provided a professional service with a professional attitude. All of this under extremely stressful conditions.

Every service, and there were many, met our expectations, both budget and schedule. You have met our travel related needs and requirements everyday with a smile and professionalism.

It has been a pleasure to work with you and we look forward for continuing our relationship.

Sincerely,
Director of Human Resources
A Global Engineering Construction Company

Outstanding Travel Services

Dear Alshamel,

We  greatly appreciate the outstanding travel services provided by Alshamel Travel.

The Alshamel team routinely goes above and beyond the call of duty on weekends and holidays to assist our travelers by phone, fax, email and in-person trips at the airport. They avert travel-related crisis, both real and perceived, in a timely manner and with a professional and helpful attitude.

Their willingness to go the extra mile is a true reflection of their unflattering support and the superior service to our team.

Yours faithfully,

HR Director
Global Telecommunication Company

Appreciation

Hi Alshamel

Thank you so much for all your efforts, we are very appreciative.

Executive Assistant to Managing Director
Multinational Information Technology Corporation

Fantastic Support

I would like to give some feedback and thanks with respect to the support of Alshamel when my family and I were a few of the many stranded in Europe due to the volcanic eruption and subsequent closure of air space due to volcanic ash.

I had the opportunity to experience both extremes as two of my colleagues were traveling on company tickets where as I had taken leave and booked my own ticket to join them. Contacting Alshamel was straight-forward both calling the Qatar office and the emergency UK number. They were totally on top of the situation, knew the details of everyone’s schedule and were clearly discussing many options with Qatar Airways and would put themselves into our shoes as a family with a six year old when thinking and discussing the options.

Trying to contact Qatar Airways or BMI direct with respect to my situation was near to impossible, I spent over an hour in the phone queue many time to try and get any response and the one occasion where I did get someone to speak to they immediately put me on hold and never came back until I put the phone down 40 minutes later very frustrated at not getting anyone to talk to. Rebooking on the internet was just as challenging with the system clearly overloaded.

Once Alshamel was on the case, they were proactive in getting in touch with updates, followed up on everything promised, volunteered to help sort out my travel so we could travel as a family without me even asking, responded to emails promptly and made us feel like they were only looking after us even though I know they had many others to deal with. When airspace re-opened they found the first flights back making sure there was good time for all connections to deal with the risks of delay, they phoned me at every airport to inform me about the status of the subsequent flights and to make sure everything was okay.

It really was outstanding and exceptional support. Ultimately on the business side – I returned to Doha and the office Thursday morning, 6 days later than planned however at least 4 days quicker than my colleagues and with far less stress and have been singing Alshamel praises ever since. Please pass on my thanks to all at Alshamel for the support and for setting the standard for world class support.

Best regards
COO
Energy Services Company

A Word of Thanks

Following the volcanic eruption in Iceland which paralyzed the global air travel, to its maximum, we had a challenge to bring our staff home safe from the isolated Europe. Alshamel was committed to provide high levels of assistance in this critical period . I would like to thank you  for your patience, understanding and the excellent service in these challenging times.

I would like to send a feedback on my findings especially during this period.

Alshamel did a very good job. They were always reachable and in the first instance,  took the initiative to reach staff who were stranded. They seemed very committed. They were very supportive and I highly appreciate their sincerity to their profession. I understand that their contacts with the airline staff was very helpful in securing some early seats to Doha. They  kept updated the spouse / relatives of the stranded passengers which showed their concern towards the passengers and their family.

Thanks & Regards
Travel Coordinator
Multinational Oil and Gas Company

Thank You Note

Dear Team at Alshamel,

We want you to know that we are very pleased with the quality of service your company provides us. We sincerely appreciate your responsiveness and the way  Alshamel conduct business, always at hand to help with all our needs and we have been able to rely on Alshamel on flexibility and courteous service. Alshamel staff has consistently made extra efforts to assist.

We have recommended Alshamel to others because of our satisfaction with your service. We look forward to doing business with Alshamel for years to come.
Office Manager
Multinational Professional Services Firm

Courteous & Prompt

Good Afternoon,

Alshamel staff  dealt with my issues in an extremely efficient and professional manner.  They shared  personal mobile numbers with me in case of any issues and also rang me as I landed in Doha to ensure I had arrived safely.  I am very grateful for all they  help, not just the recent emergency, and would like this opportunity to say that they are always courteous, responds promptly and are a pleasure to deal with.

Kind regards,
Regional Franchise Manager
Multinational Oil and Gas Company

Working Proficiently Hand in Hand

Since Alshamel has been appointed to provide travel services to our staff…. we have now reached a phase that enables us to work proficiently hand in hand. We have come across a stable and great understanding of customer service. Alshamel staff identifies our quality driven requirements and supports us on regular basis. They are open to changes and improvements in order to maintain operational efficiency. They know all the particulars of our individual travelers and provides a very proficient service.

American multinational biopharmaceutical company